Physiotherapy authorisation with DKV: clinic channel campaign and provider portal
The DKV campaign: the physician requests the authorisation
DKV ran the campaign "Now your doctor can request authorisations for you", an explicit shift from patient-led to clinic or professional-led handling. For a physiotherapy clinic with a DKV agreement, this shifts operational responsibility: handling moves away from the patient and falls on the centre team. If the centre was not prepared, the change can multiply internal handling volume without raising revenue.
Portal and legacy versus new flows
DKV keeps a Health Professionals Portal as a handling channel, although the exact URL and login details are not fully public. Some pre-2024 legacy flows may still go through the patient, particularly for physiotherapy renewals. The centre should measure how many DKV patients move through the new flow and how many still depend on the patient, to avoid duplicating work or leaving gaps.
Where leakage concentrates in DKV physiotherapy
The most frequent leakage in DKV physiotherapy appears at the channel transition: the patient believes the authorisation is their responsibility, the clinic believes it has moved to the new channel and no one handles renewal. The initial block runs without incident, but therapeutic continuity breaks when it ends and nobody has requested the next authorisation. Intermediate sessions are delivered without cover and billing is rejected.
How SaludComply approaches it
SaludComply first measures what share of the DKV physiotherapy flow goes through the clinic versus the patient. From that baseline, the agent only prepares the requests the clinic handles, marks as "patient responsibility" those still on the legacy flow and watches blocks about to expire. The clinic admin approves every submission to the Health Professionals Portal.
Verified sources
- DKV Seguros — sitio oficial — referencia pública del operador
- SaludComply — diagnóstico de autorizaciones — diagnóstico de fuga por autorizaciones
Related pages
Calculate revenue lost to authorisations
Use the SaludComply authorisation diagnostic to estimate monthly loss, recoverable range and operational complexity. No patient data required.