Which services and tests require prior authorisation with ASISA?

ASISA publishes a list of services that require authorisation: admissions, surgery (including ambulatory), oncology, complex diagnostic tests, endoscopies, psychotherapy and respiratory therapies. A Service Request Form with an identifier number is issued for each request. The agent classifies the procedure against the official list before starting the workflow and asks for human validation when in doubt.

How does a clinic authorise a service with ASISA?

First check the act is on the list ASISA authorises, that the prescriber is authorised and the policy is up to date. Then the request is prepared and ASISA issues the Service Request Form with an identifier number, which should be kept next to patient, act, date, status and invoice. The profesional.asisa.es portal and the LINCE app are the professional channels; SaludComply prepares the documentation and holds every submission for human approval before using the enabled channel.

What channels does ASISA offer to process authorisations?

ASISA operates through the profesional.asisa.es portal and the LINCE app. Both channels issue the Service Request Form with an identifier and allow tracking. SaludComply selects the channel based on the request type and presents the submission for human approval before any send.

Why does ASISA deny an authorisation?

ASISA publishes four common denial reasons: service not included in the policy, waiting period not met, prescriber not authorised and policy with outstanding payments. The agent checks these points during preparation and alerts the team before submission. Detailed clinical reasons depend on the agreement with the centre.

What happens with a denied Service Request Form?

When ASISA denies a form, the clinic receives a reason and a reference number. The agent retrieves the response, proposes the fix (missing document, code, justification) and resubmits only after human approval. If the reason is structural, such as a policy without coverage, the case is closed and the patient is notified.

Which services ASISA authorizes and how a clinic processes the authorization

ASISA publishes a list of services requiring prior authorization —hospital admissions, surgery (including ambulatory), oncology, complex diagnostic tests, endoscopies, psychotherapy and respiratory therapies— and issues a Service Request Form with an identifier number for each request. To authorize a service, the clinic first classifies the procedure, checks the prescriber is authorized and the policy is up to date, and keeps the form number for tracking and billing. The ASISA professional portal and the LINCE app are the professional channels for activity and billing.

By Andrew Swiler · CEO, SaludComply

CEO of SaludComply. Works on authorization automation for Spanish private healthcare and how the main insurers’ provider portals (Adeslas, Sanitas, ASISA, DKV, MAPFRE) operate. Based in Barcelona.

ASISA LINCE and the professional portal: what is verified

ASISA LINCE and profesional.asisa.es are verified professional surfaces related to activity and billing. Public information does not document the full post-login authorization workflow step by step.

Calculate revenue lost to authorisations

Use the SaludComply authorisation diagnostic to estimate monthly loss, recoverable range and operational complexity. No patient data required.

Go to the authorisation diagnostic

Which ASISA services and tests need authorization

ASISA publishes a broad list of services requiring prior authorization: hospital admissions, surgery (including ambulatory), oncology, complex diagnostic tests, endoscopy, psychotherapy and respiratory therapies, among other treatments. For a clinic the practical question is not only what ASISA authorizes in the abstract, but which acts on its schedule fall inside that list each week. Classifying each act against the official list before booking prevents a covered service reaching the appointment date without authorization.

How a clinic authorizes a service with ASISA, step by step

The verifiable flow starts with the service prescription and a coverage check: that the act appears on the list ASISA authorizes, that the prescriber is authorized and the policy is up to date. Then the request is prepared and ASISA issues the Service Request Form with its identifier number, which the clinic keeps next to patient, act, date, status and invoice. The profesional.asisa.es portal and the LINCE app are the professional channels for activity and billing; the full authorization request flow inside LINCE for a clinic is not confirmed from public sources, so it should be validated with real access before promising a specific procedure.

Service Request form and identifier number

ASISA says the insured member should have the Service Request form, physical or digital, with the prescribed service and the identifier number. For a clinic, that number should live next to patient, act, date, status and invoice.

ASISA denials: published reasons

ASISA publishes several denial reasons: service not covered, waiting period not completed, prescriber not authorized, or premium arrears. This helps clinics separate document problems from coverage problems.

LINCE and the limit of public information

ASISA’s professional portal and LINCE app are verified as activity and billing systems for professionals. Public sources do not confirm the full authorization request workflow inside LINCE for a clinic.

Frequently asked questions

Which services and tests require prior authorisation with ASISA?: ASISA publishes a list of services that require authorisation: admissions, surgery (including ambulatory), oncology, complex diagnostic tests, endoscopies, psychotherapy and respiratory therapies. A Service Request Form with an identifier number is issued for each request. The agent classifies the procedure against the official list before starting the workflow and asks for human validation when in doubt.
How does a clinic authorise a service with ASISA?: First check the act is on the list ASISA authorises, that the prescriber is authorised and the policy is up to date. Then the request is prepared and ASISA issues the Service Request Form with an identifier number, which should be kept next to patient, act, date, status and invoice. The profesional.asisa.es portal and the LINCE app are the professional channels; SaludComply prepares the documentation and holds every submission for human approval before using the enabled channel.
What channels does ASISA offer to process authorisations?: ASISA operates through the profesional.asisa.es portal and the LINCE app. Both channels issue the Service Request Form with an identifier and allow tracking. SaludComply selects the channel based on the request type and presents the submission for human approval before any send.
Why does ASISA deny an authorisation?: ASISA publishes four common denial reasons: service not included in the policy, waiting period not met, prescriber not authorised and policy with outstanding payments. The agent checks these points during preparation and alerts the team before submission. Detailed clinical reasons depend on the agreement with the centre.
What happens with a denied Service Request Form?: When ASISA denies a form, the clinic receives a reason and a reference number. The agent retrieves the response, proposes the fix (missing document, code, justification) and resubmits only after human approval. If the reason is structural, such as a policy without coverage, the case is closed and the patient is notified.

Verified sources

ASISA — Qué servicios tengo que autorizar — lista oficial de servicios
ASISA — Cómo puedo autorizar un servicio — canales y volante de solicitud
ASISA — Cirugía ambulatoria y autorización previa — cirugía ambulatoria requiere autorización
ASISA — Me han denegado una autorización — motivos oficiales de denegación
Portal Profesional ASISA — portal profesional verificado, login requerido